Tops Day Nurseries & Aspire Training Team

Corporate Social Environment Responsibility Policy (CSER)


How we balance environmental, social, and economic priorities over the long term.


Policy brief & purpose

Our Corporate Social Environmental Responsibility (CSER) company policy refers to our approach to do sustainable business.  We have responsibilities toward our environment, society, local community, the economy, the ecology, as well as our customers and colleagues. We consider the social and environmental consequences of our actions.   Sustainability is one of our key company objectives and all strategies have sustainability embedded within them.  For our CSR and Sustainability Action plan please see appendix A.


Our governance policy is also included herewith.


Our articles of Incorporation include reference to our sustainability commitment and to B Corporation.






This policy applies to our companies.  It also refers to suppliers and partners.

Materiality assessment – our business is in the service sector – the education and care of small children, and the training of adults so the material issues are.

  1. how we care for people,
  2. in the products that we buy and use to sustain this service,
  3. in the environment that we provide to deliver these services and
  4. in the transport and communications systems that we use to support these services.



We are a responsible business that meets the highest standards of ethics and professionalism.



Our company:

  • Respects the law.
  • Honours its internal policies
  • Ensures that all its business operations are legitimate.
  • Keeps every partnership and collaboration open and transparent.


Business ethics

We conduct business with integrity and respect to human rights.

We promote:

  • Safety and fair dealing
  • Respect toward the consumer
  • Anti-bribery and anti-corruption practices
  • Supply chain checks to ensure that we do not benefit from slavery or unethical practices from those from whom we purchase any products or resources. (See purchasing guidelines policy, appendix 2)
  • We challenge suppliers to deliver goods with more respect for carbon footprint and clean air, and also with less packaging and waste.
  • The Group recognises it has a legal and social responsibility to pay the right amount of tax due and has a tax strategy policy that is available on request outlining its approach to this responsibility.


Governance Policy       

This policy describes the framework of policies and procedures by which the Board of Directors relates to its stakeholders (owner, financiers, management, colleagues, customers, local authorities, inspection bodies, government and the local community) in the following areas:






Risk Management



Fairness – an adequate say in the operations of the company to stakeholders – meetings.

Tops & Aspire are owned by C. Hadland (Founder and Chair) and HCG.  However, decision making is pushed to the lowest level and therefore all directors, management and colleagues are encouraged to be responsible, accountable, involved and included in the operations of the companies as appropriate to their positions, knowledge, and experience and to the job or process involved.  This is communicated and discussed, reflected upon and adjusted, via Job Descriptions, Action Plans, Keep in Touch (KIT) meetings, Appraisals and Reviews, and also through regular Board Meetings, Board Catch Up meetings, Operations Meetings, Manager Meetings, Nursery Meetings, Parents and Families Meetings, Conference meetings for H&S Reps., Catering, Maintenance, Administrators, Hub Meetings Office meetings, Early  Years Professionals, Focus Groups, minority groups: LGBTQ+, BIE, MITEY, and Mental Health Groups.  Opinions are also sought regularly on Facebook quizzes, email, and survey monkey surveys to encourage more communication of opinion in order that actions can be adjusted as needed for maximum benefit to all.  Relationships with key, long term suppliers and local suppliers are also valued (see purchasing policy)


Accountability – ethical behaviour, environmental and human rights.

We expect every member of staff to behave in an ethical and principled way so as to not bring the company into disrepute. This organisation signs up to the Fundamental British Values for all; namely making decisions together (democracy); rule of law: understanding rules matter; individual liberty: freedom for all; mutual respect and tolerance.  This includes adherence to laws such as GDPR, not purchasing from companies suspected of using slave labour; adopting sustainable purchasing, policies and procedures in order to avoid damaging the environment and to protect it for future generations, and indeed this company seeks to lead the way forward in our sectors, and to achieve an exemplary standard in our anti-discrimination policies and procedures with regard to gender, race, culture, religion, disability and age.







We recognise that this is the greatest challenge of successful corporate governance. It is all very well setting out policies, procedures, but having colleague’s sign-up and adhere to these is the challenge.  We try to meet this by researching the areas carefully, collaborating with stakeholders to write them, setting out the policies and procedures clearly, justifying and selling the philosophy and practicalities, contracting with stakeholders as appropriate, and then following up with leadership, role modelling, teaching, mentoring, coaching, management, inspiration but also audit, problem solving, performance management and disciplinary process for when omissions and mistakes are made.


Parts of the organisation are heavily regulated, e.g. Ofsted, Accounts Department by HMRC and international accountancy standards (audited), HSE.  We also have a banking covenant that we have agreed to and have to produce monthly figures to substantiate our performance.


In each case there are serious consequences to non-compliance and every effort must be made to fully comply, and indeed to strive to achieve the best outcomes available where possible.


Transparency – honest communications

The organisation believes in transparency and honesty in all its communications and all colleagues are expected to report truthfully, such as in Sustainability Reporting,

Self-Assessment/Evaluation Reports, Financial reports, Results of Questionnaires, Press Releases, Communications between each other, and externally.


However, there are restrictions in circulation for commercially sensitive information which must be kept confidential to those who need to know/those who have signed a confidentiality agreement or contract (such as for planned purchases or sales of companies).


Risk Management

Corporate governance keeps a company honest and out of trouble, it can prevent corporate scandals, fraud and the civil and criminal liability of the company,
it enhances a company’s image in the public eye as a self-policing company that is responsible and worthy of investment, and it dictates the shared philosophy, practices and culture of an organization and its colleagues.


Risks are inevitable in business and in education, risks must be assessed, and actions put into place to bring the risk level to an acceptable one so that oversized risks, which can dent credibility are avoided.  Each department assesses its own relevant risks, adds those risks to the risk register*, and shares this information via their directors with the Board so that any risks rated amber and red can be discussed and actioned accordingly.  These are reviewed and evaluated within the regular Board meetings and Director Catch up meetings.


The following is a quote from the H&S Manual, Statement of Intent:   The companies “are fully committed to safeguarding the health safety and welfare of its colleagues, learners and clients and to minimise our impact on the environment.  We also fully accept our responsibility for others whose health and safety may be affected by our activities. To this end, we will promote effective standards of health safety and welfare to realise this aim.


The company recognises its responsibility to provide adequate control of the health, safety and fire risks for colleagues, learners and members of the public and others who may be affected by our activities.


We will promote safety and develop safety awareness among colleagues, and learners to create a climate of individual responsibility for health and safety, with senior management demonstrating leadership in health and safety.


This means we regard health, safety, welfare and fire safety as a priority and an integral part of our work.  We will endeavour to always meet our statutory duties.”



We make sure that all colleagues are on the same page with regard to the company’s vision for the future, we do this through the Board agreeing the company aims, objectives and strategies, 5 year plans, and then communicating as appropriate to company confidentiality by: Publishing documents and releases, 1:1 meetings between the CEO and all directors and managers, Group meetings between the CEO or Operations Director and groups of colleagues.


Induction for every colleague, Emails, Facebook, Instagram, Posters, Company Newsletters, our Values and Behaviours, “A Tops life” and “An Aspire life”, Customer Care and Leadership posters.  Celebrations, Conferences, Training Days, Keep in Touch (KIT) meetings, Leadership and Management styles, Mentoring, Coaching and Teaching. Recruitment, Retention and Dismissal based on sign up to company ethos. Groups to enable people who may not have been heard sufficiently, i.e., LGBTQ+, BIE, MITEY, and Mental Health


Positive Impact on People – children, parents, colleagues, learners, community. Our purpose is to provide care and education to children, to support their parents, and these impacts are measured through our KPIs, and in line with the United Nations Sustainability Goals.  Our expectation is for all children to reach at least good levels of development, ensuring that children meet the grade descriptors within their age bracket.


Our purpose is also to provide meaningful careers to our colleagues and learners, and these impacts are also measured through our KPIs and in line with the United Nations Sustainability Goals.


We also promote our colleagues and volunteers’ health and well-being through a range of initiatives such as providing breakfast bars with selection of cereals, bread and drinks, fresh fruit at all locations, free snacks at meetings which take colleagues allergies and intolerances into account as well as being vegan and plastic free, free counselling (anonymous), financial contributions towards dental, opticians, prescriptions, and medical health (see staff welcome pack).  We provide advice on our website for a range of conditions and support needs and demonstrate anti-discriminating and inclusive recruitment and retention policy and practices, as well as values that embrace British Values and family values. (See the Company Vision, Mission and Values statements).


Our recruitment and retention policies, procedures and improvements are documented to evidence the many improvements being made – see 52 improvements in 52 weeks for 2019.







Protecting people

We ensure that we:

  • Don’t risk the health and safety of our employees and community (see H&S Manual, Risk Assessments)
  • Avoid harming the lives of local people.
  • Support diversity and inclusion.
  • Take economic responsibility.
  • Risk Registers and Access Statements are kept for each building, for specific vulnerable adults and children as appropriate, and will be kept for each department and for the company.


Human rights

We are a committed equal opportunity employer and will abide by all fair labour practices. We ensure that our activities do not directly or indirectly violate human rights in any country (e.g., forced labour).  We engage in quality of gender pay, reporting and reducing any gaps if identified.


Donations and aid – Philanthropic giving.

Our company aims to preserve a budget to make monetary donations to our 2 charities, GECCO and the Employee Trust, of 1% of EBITDA for each. Colleagues are also able to contribute a monthly sum to the Employee Trust and then have a voice in the beneficiaries of the aid.  These donations aim to:


  • Alleviate those in need.
  • Support sustainability education and actions. All our actions are viewed through an improving the sustainability window to ensure that we work to constantly reduce our impact and improve how we do business in order to continue to do this.
  • We work in partnership with a range of different organisations such as hospitals and care homes (intergenerational childcare and education together with those on the elderly and dementia wards), sharing activities and music to benefit both generations. We also take part in local community events such as fetes, fairs and carnivals.
  • GECCO, Green Early Years Choices Champions Organisation is a registered charity. The charity has been set up to support children, parents, and colleagues in the Early Years Sector to encourage and educate people to be more sustainable for the future of the planet.


Colleagues wishing to arrange a fundraising event to support GECCO would contact one of the trustees.


We also support a range of relevant charities appropriate to the interests of the children and colleagues at each nursery and office.



Our company welcomes volunteers from other organizations such as children on work experience from schools, young people who are not yet ready to be employed, adults wishing to experience working with young children, in our establishments.   We work with partner organisations such as the local churches, hospitals, care homes to encourage more intergenerational volunteers recognising that “retired” adults benefit as much as the children from spending time together in our settings.


Our companies enable its colleagues to volunteer through flexible time arrangements. Colleagues can volunteer through programs organized internally or externally if they so wish but there is no pressure at all to do this.  In fact, they are contributing to social impact through the work they do already, which is underpaid due to the culture of doing this in the community, local politics and national politics.  Our companies may engage in social events organised by other charities such as the Rotary Club to fund raise for local charities and communities.  Our colleagues may engage in initiatives led at nursery level, such as food banks, and shared resources (such as nappies, craft materials, recycling collections)


Preserving and protecting the natural environment

As well as our legal obligations, our companies will proactively protect the environment. Examples of relevant activities include:

  • Stopping, or reducing purchasing of resources, particularly one-use plastic, (see purchasing policy)
  • Checking sustainability of all purchases, an embedded and integral part of any purchasing or resourcing decision, requesting CSER policies from all suppliers.
  • Refusing, Recycling, Re-using, Reducing waste. Upcycling others waste.
  • Conserving energy
  • Using environmentally friendly and renewable technologies
  • Reducing our use of fossil fuels.
  • Avoiding purchase or use of anything that will pollute the air we breathe.
  • Working with suppliers in our supply chain to improve our impact, i.e. on our joint carbon footprint, air pollution, plastic pollution, if necessary changing suppliers in order to reduce our impact, if affordable.
  • Monitoring the purchasing reports for any purchases that have not complied with sustainable purchasing policies so that mistakes can be rectified, training put in place to prevent these continuing, recognising that becoming more sustainable is a process not a single result, and that technologies and process can and must improve in order to address the climate change and extinction of species crisis.
  • Working with colleagues, children and learners, customers and suppliers, and those in our networks, to learn together, to teach when there are opportunities to do so and to role model a leading and inspirational example of sustainability in the early years and training sectors.


Our companies recognize the need to protect the natural environment. Keeping our environment clean and unpolluted is a benefit to all. We follow best practices when disposing of waste and using chemical substances and reducing greenhouse gases. Stewardship and role modelling play an important role in our company.


Supporting the community

Our company supports colleagues wishing to engage in charities that are important to them in their private lives as well as in their work lives.  We do not feel the need to publish these as company supported actions, no list is maintained to record this impact.


Our company initiates and supports sustainability initiatives and education through our registered charity, GECCO, by contributing a percentage 1% of EBITDA per year, plus colleagues contribute working hours as appropriate.




Our company provides funds, a percentage 1% of EBITDA per year, to the Trust in cash plus colleagues contribute working hours to provide the infrastructure, and referral system for members of staff to engage with our Trust in funding through normal working hours, both as contributors (from salaries and/or fund raising) and as beneficiaries.


Our company can provide support to non-profit organizations or movements to promote sustainable, cultural, or economic development of global and local communities.


Our company engages with national fund raising and awareness events such as Jeans for Genes, Red Nose Day, and with Festivals from different cultures that are represented in our local communities/work places such as Chinese New Year and Diwali.  The upcoming events are announced once a month at the managers meetings and included in Social Media comment for cascading throughout the company.


Our company engages with charities such as Surfers Against Sewage (Plastic Free Schools, beach cleans); Eco Schools (external accreditation); Just One Ocean (micro plastic surveys)



Learning and Educating

Our expertise and reputation lies in our colleague’s expertise and performance and therefore we actively invest in their continuous professional development, offering up to 32 days of training per year.  We actively invest in R&D such as in EYMAN, which helps to reduce our impact on the environment through effective and efficient IT.  We are open to further suggestions and listen carefully to ideas. Our company tries to c improve the way it operates continuously and to share good practice.  We share good practice in sustainability in our sector also on our GECCO charity website.


  • Impact on child development is measured on EYMAN, (early stages so targets have not been developed yet)
  • Impact on use of nappies, and use of one-use nappies is also to be measured on EYMAN (in pilot stages)
  • Impact on staff of training – promotion records (early stages on EYMAN) shows that progression from unqualified through the company, even to Directorship is significant.
  • Training Needs analysis is completed and updated for every nursery – showing progression and improvement in %s of staff with key qualifications.
  • Financial Impact of the company on those working – again early days on EYMAN and we are expecting that these results will show that most staff are under the average wage, many on minimum wage or and many on less than living wage and therefore living in deprivation. We need the support of local and national politicians and press in order to improve this situation as the sector is underfunded, the second worse in the OECD, with insufficient investment being put into the early years, a serious misjudgement on the part of the governments of the day. (Hence our involvement with founding the APPG)


Our company is committed to the United Nations Global Compact. We readily act to promote our identity as a socially aware and responsible business. Management communicate this policy on all levels, see fb.  Managers are also responsible for resolving any local CSR issues but have support from Area Managers, and Directors and strategically.


Sustainable Transport Policy

Every location that the organisation works from has a green transport policy relevant to that location, including public transport such as bus routes, train stations, advice and information for walkers and cyclists, car sharing opportunities, moving to electric rather than petrol or diesel, with the aim of reducing our carbon impact and air quality impact on the community.


Leadership, Accreditations and Benchmarking

As well as leadership from the Founder and Directors, all colleagues are encouraged to take leadership rolls to challenge and develop innovative and general progress towards a more sustainable, ethical, healthy, and safe way of working.


We expect and work to be inspirational role models of sustainability in our sector.  This is evidenced in speaking engagements undertaken, awards achieved, PR achieved, and our founding the All-Party Parliamentary Group (APPG) for early years for Westminster MPs.


Board members are predominantly female, reflecting the composition of the company – there is no glass ceiling for females in this company.


Diversity is celebrated and there is a robust anti-discrimination policy, reflected in the composition of colleagues.  (See Gender Pay and Diversity reports) but specific successes are 7% male nursery practitioners against a 2% national average.


We are fully engaged with ESOS and have an action plan based on opportunities for improvement identified during the surveys.


We held IIP for over 15 years and continue to exceed the original standards but did not apply for re-inspection or the Gold Standard due to the costs.  We do our own questionnaires on survey monkey to guide improvements and engage in external surveys to give us benchmarking information.


We work with our Stakeholders such as Ofsted, DFE, Pension Providers, Bankers, and Suppliers to put ESG/CSER at the heart of their services.


We hold the Matrix Standard in Aspire Training Team – which is mandatory – and assesses Information, Advice and Guidance given to potential learners/apprentices.

We have developed our own Eco Awards for those settings doing best across a whole range of sustainability initiatives.










  • Action Plan – living document on S drive
  • Purchasing guidelines – in Operations Manual on S drive, frequently updated.
  • Sustainable transport policies (one for each site) on Website.



Also referred to

  • Company Vision, Mission and Values Statements
  • Welcome pack for staff
  • Welcome pack for children/parents
  • Recruitment and Retention Policies and Procedures
  • Gender Pay and diversity reports
  • 52 improvements in 52 weeks for 2019
  • H&S manual
  • Risk Assessments
  • Company KPIs – month reports – Ofsted/Internal quality inspections
  • Company EBITDA – annual, audited accounts.
  • Our websites:


  • External accreditation and comparisons:

Eco Schools: Bronze, Silver and Green Flags

Surfers Against Sewage Plastic Free School Status – Champions


Gender/Equal Pay Report (annual)

Energy Performance Assessments – per site

  • Real Nappy Campaign
  • Awards Achieved
  • PR achieved (financial value) reports
  • Site summary – records impact on child development, one-use nappies, potty training, as well as EBITDA per site,
  • Pay rates report – %s on minimum wage, living wage.
  • Promotion report – internal progression
  • Staff training report – per site, and impact of company on individuals.
  • Charities
  • Purchasing Polic
Issue Number Amendment date Amendment Amendments made by Amendments approved by
0.8 04/23 Replaced Cheryl Hadland Signature with Sam King, CEO Alix Dey Charlotte Percival
.09 07/23 Replace MD to Founder and Chair

Replaced MD to CEO

Added breakfast bar option, Values and Behaviours, diversity stats checked

Charlotte Percival